Refund policy

Last updated: October 31, 2026

Modus Dialer is sold as a monthly subscription: a minutes plan plus your US phone number. This policy explains when you can get your money back. It's part of our Terms.

Your first payment: 7-day refund

If Modus Dialer isn't right for you, ask for a refund within 7 days of your first payment and we'll refund it in full (plan and number), as long as you've used fewer than 30 minutes. Your subscription ends and your number is released when we process the refund.

Monthly renewals

Renewal payments aren't refundable. You can cancel anytime from your account page before your next billing date and you won't be charged again. After you cancel, you keep calling until the end of the month you've already paid for.

Unused minutes

Minutes refresh on your billing date each month. Unused minutes don't roll over and can't be exchanged for cash or credit.

Plan changes

A new plan starts on your next billing date, so there's nothing to refund or charge when you switch.

Problems on our side

If you can't make calls for more than 24 hours in a row because of a problem with our service (not your internet, browser, headset or the numbers you call), tell us and we'll add bonus minutes or refund that part of the month, whichever you prefer.

When we don't give refunds

• Accounts we pause or close for breaking our Terms, including spam calls, calls to people on Do-Not-Call lists, or illegal calling.
• Payments disputed through your bank or card company while we're still working on your request. Please contact us first; it's faster for everyone.

How to ask for a refund

Email info@modusventure.com from the email on your account and tell us why. We reply within 2 business days. Approved refunds go back to the card you paid with; your bank usually shows them within 5 to 10 business days.